Legal Customer Service
Prepaid legal plans sound great, but how are they as far as legal customer service? When it comes to legal representation, you want customer service you can trust. Discover what to look for in the customer service of prepaid legal plans and how to get the most out of your plan in this blog post.
What is a Prepaid Legal Plan?
First things first, let’s discuss what a prepaid legal plan is. A prepaid legal plan is a legal insurance plan paid for through an employment benefit. These plans are generally offered by employers or unions and paid for on a monthly basis through payroll deductions. Through a prepaid legal plan, members have access to an entire firm of attorneys to discuss personal legal matters. The services provided to members are predefined and also offer phone consultations. While plans vary, generally covered services are paid in full by your participation in a prepaid legal plan.
Why Worry About Customer Service?
When hiring an attorney, response time and customer service are likely some of your top priorities. You want an attorney who is easily reachable, one who keeps you updated on your case on a regular basis. The same principle applies to prepaid legal plans. When you’re dealing with legal matters, you want to be able to get in touch with legal plan’s customer service readily. Dealing with a slow to respond customer service team means you’ll have to wait longer to resolve your issues and move forward.
Because prepaid legal plans give you access to attorneys, you’ll also need access to the plan’s customer service team to get in touch with those attorneys or to learn more about your plan’s benefits. A plan can offer great services, but if you can’t reach a qualified person to use those services then your plan isn’t worth very much at all.
How to Choose a Plan with Great Customer Service
As you’re shopping for plans, be sure to do the following:
- Ask who your point of contact will be
- Inquire about response time, hours available, and forms of contact provided
- Check out any reviews available online and study them to learn more about the customer service experience provided
These extra steps will help you pick a plan that offers exceptional legal representation and customer service.